Policies & Services

Cancellation Policies

Reservations at Pueblo Bonito Bed & Breakfast Inn are confirmed for a guest if and only if a valid credit card is given. If your travel plans change and you find the need to cancel your reservation, please call us at least 5 (five) days* prior to the scheduled arrival date.

* 14 days prior notice is required for individual bookings during special events, some holidays, etc (i.e. Martin Luther King, Balloon Fiesta, Spring Break dates, Folk Art Market, Wine/Chili Festival, etc – not limited to these dates or special events – PLEASE CHECK YOUR CONFIRMATION FOR CLARIFICATION OF REQUIREMENTS.

* 30 days prior notice is required for group bookings, multiple room bookings (2 or more), major holidays (i.e. Christmas, New Years, reunions, parties, group travel, etc) and some special events like Indian Market, etc. Call 1-800-461-4599. A cancellation number will be given.

Note: “Holidays or Special Events” are time periods consisting of more than one day than the actual date the holiday or event occurs on. Examples are: Labor day, Christmas, New Years, Easter, Memorial Day, Balloon Fiesta, etc. It is common for an entire weekend, week or several days to be considered “holiday or special event dates”. Cancellation policy holds for all these time periods.

In the event a cancellation occurs (includes: shortening of stay; early check out; or “no-show”) with less than five (5) days* notice (or applicable notice as noted above) the reserving guest will be responsible for the entire reservation and the reserving card will be charged – regardless of reason given.

Rates/policies are subject to change and will vary during high demand periods and for special requests. Rates guaranteed in confirmation are for number of occupants as stated in confirmation. Additional people over 2 in any room require additional $25/person charge/night.

Group or multiple room bookings are subject to final approval by the Innkeeper and may warrant changes. Please contact the us directly by phone for help with group bookings. 1-800-461-4599


Check-In & Check-Out

Check-In: 2:00 p.m. – 8:00 p.m. Late arrivals (after 8:00 p.m.), please call to make arrangements.

Check-Out: 11:00 a.m. Please no late checkouts! Guests unable to render a room by 11:00 a.m. will be charged $50 on their reserving credit card and personal belongings may be removed by management so as to prepare room for incoming guests.


Smoking, Pets, Children & Trailers

• Smoking is prohibited inside any/all buildings or rooms. A $250 fee will be charged to reserving guest if smoking occurs in any of these areas. However, smoking outdoors is permitted.

• Pets are not allowed — sorry! A $25/pet/night charge will be added if any pet is taken into a room. Damage fees will be the liability of the reserving guest.

• Children of all ages are permitted.

• Trailer parking is not available on our premises. Please call for assistance in making arrangement to park your trailer.

Fireplaces and Fireplace Useage-

Operational during winter months only (Mid-Oct thru Mid-May).

Wood allotments to be provided by Inn only, placed in room during daily cleaning hours.

No other items than PBI provided wood, pressed logs, fire starters, or other fire related items are to be burned in PBI fireplaces.

Guests are not allowed to supply thier own firewood or items for fires. Strick adherence to this policy is required by all guests at all times- no exceptions. Fines of $250 and up will be charged to reserving guests card if “Fireplaces and Fireplace Useage” policy is not adhered to.


Office Hours

Office Hours: 8:00 a.m. – 8:00 p.m.

Online bookings are available 24/7/365.

Food Service Hours

Daily Food Service** :

Breakfast: 8:00 a.m. – 10:00 a.m.

Afternoon Tea: 4:00 p.m. – 5:30 p.m.

** Paying guests only are welcome to enjoy our food service. Pre-arrangement for non-paying guests can be made in advance at an additional $10+ tx/person breakfast or afternoon tea charge.**

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Pueblo Bonito Inn
138 W. Manhattan Ave Santa FeNM87501 USA 
 • 505-984-8001

10 Responses to Policies & Services

  • Kathy Turner says:

    Would like to come on Dec 21 and stay until Dec 25

  • Kathy Turner says:

    How do you get to and from the airport?

    • Amyb says:

      Albuquerque Sunport is a 70 minute drive. You can rent a car, take the Sandia Shuttle or the Railrunner computer train. Give us a call and we can assist you. 1-800-461-4599

  • Cindy Muntwyler says:

    Hi, you guys sound great. I can’t seem to find the rates for our weekend of travel, Aug 15-18th 2014.
    Is that the height of the season, due to your Indian Market the next weekend? We could come a little earlier instead, to avoid that timing. Can you tell me the exact dates that are considered Indian Market time? Both room and suite rates would be helpful. Thank you so much. Also my partner is a chef, and I’m interested in how the kitchens look in the various suites. Some had a kitchen photo, some not. Is there a way I can access more pictures? I appreciate your help! -Cindy

    • Amy Behm says:

      Hello Cindy,

      To find rates for actual dates as well as availablity, please click on the Check Availability/Make a Reservation Button off to the left side of any of our webpages. Our home page is http://www.pueblobonitoinn.com. This will take you to our booking engine which has a calander on the upper left corner at the top of the page. Please put in the dates you’re seeking as well as number of guests and days. This will give you the most current quote on rates and availablity. Of course, you can always call us at 1-800-41-4599 and we’d be happy to assist you. Let me know if I may be of further assistance! Sincerley- Amy Behm

  • Cindy says:

    Hi again… I just wrote asking about rates for Aug 15 to 18 (leaving the 18th) and more photos. I did find your Gallery, and also saw the video. I didn’t find any more kitchens though. Thanks for any help.

    • Amy Behm says:

      Hi Cindy,
      No problem. Our suites have kitchens. Look for the Comanche, Laguna, Acoma, Zuni, Tewa or San Ildefonso. They all have full kitchen and are stocked with limited cooking items. “Limited cooking items” meaning, if plans are to prepare full meals (i.e. Thanksgiving dinnner or something to this extent) provided stocked pots, pans, etc are limited. Please call for further discussion if you feel it necessary! 1-800-461-4599. Amy

  • Mary says:


    Looking forward to my stay in Santa Fe and will be making reservations today or tomorrow. One question, though: do you have a place to store suitcases if our flight arrives before check-in or our departure is several hours after checkout time?


    • Amy Behm says:

      Hello Mary,
      Yes, we can hold your luggage in our office if you arrive earlier than check in (2:00 pm or thereafter). We’d be happy to do this and provide a map for you with suggestions if you’d like to get you started on your Santa Fe explorations! We look forward to seeing you- travel safely. Amy

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Our Location

138 W. Manhattan
Santa Fe, NM 87501

Located in Santa Fe's historic downtown district. A 5-minute walk to the plaza!

(800) 461-4599

Our Seasonal Nightly Rates

Rooms: $95 - $205
Suites: $115 - $230


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