Confirmation/Cancellation Policies (11.20)
Confirmation: Reservations are confirmed only if a valid credit card is provided. NOTE: Credit card is provided to guarantee full payment; it will be validated prior to check in (a “hold” of funds); Guest should not provide any guaranteeing form of payment if they do not wish it to be charged. “Guaranteeing” indicates your agreement to all policies and authorizes Pueblo Bonito to make charges within reservation agreement.
Cancellations of Reservations through April 30, 2021 (*Non-Holiday/Special Event dates): 2* days prior notice from scheduled arrival date is required for free cancellation regardless of reason given (cancellation/no show/shortening of stay, etc.). Late notice results in one night room charge plus taxes.
Cancellation of Reservations May 1, 2021 and beyond (*Non-Holiday/Special Event dates): 3* days prior notice required for free cancellation regardless of reason given (cancellation/no show/shortening of stay, etc.). Late notice (less than 3 days) results in 50% of total charges (one night plus taxes for one night stay).
Cancellation of *HOLIDAY/SPECIAL EVENT DATES:
*14 days prior notice for free cancellation regardless of reason give for travel dates including special event, some holidays, etc. (i.e. Memorial Day, Century Bike Ride, 4th July, Folk Art Market, Spanish Market, Labor Day, Wine/Chili Festival, Balloon Fiesta, Thanksgiving, Rodeo de Santa Fe, etc.) but not limited to these dates or named events. Late cancellation results in charges equal to 50% of total including taxes.
*30 days notice for group travel, multiple room bookings (2+), major holidays and special events (i.e. Christmas, New Years, reunions, parties, group travel, Indian Market, etc.). NM COVID restrictions apply to “groups” (2+ rooms booked by guests traveling together regardless of booking together or not) are subject to innkeeper approval. All group travel room nights are 100% guaranteed 30 days prior to arrival (non-refundable deposit will be required).
NOTE: Holidays or Special events are time periods consisting of more than the day of the actual date. It is common for an entire weekend or week or several days to be considered “holiday or special event dates”. Cancellation policy holds for all these time periods.
CHECK YOUR CONFIRMATION FOR CLARIFICATION OF REQUIREMENTS AND/OR CALL IF YOU ARE NOT CERTAIN YOUR CANCELLATION REQUIREMENT
Rates/policies are subject to change and will vary during high demand periods and for special requests. Rates guaranteed in confirmation are for number of occupants as stated in confirmation. Additional people over 2 in any room require additional $25/person charge/night.
Group or multiple room bookings are subject to final approval by the Innkeeper and may warrant changes. Please contact us directly by phone for help with group bookings: Call (800) 461-4599.
Check-In & Check-Out
Check-in: 2:00 PM and thereafter (contactless check-in begins when office closes). Office and production hours are 8:00 am – 2:00 pm. Later arrivals are no problem- your reservation is guaranteed! Call for instructions: 1-800-461-4599; 505-984-8001
Check-Out: 11:00 a.m. Sorry, NO LATE CHECKOUTS! Due to COVID, we guarantee check ins a safe, clean and sanitized environment, so time is necessary to perform additional sanitizing safety tasks. Late check outs cause issues! Therefore guests need to render room keys by 11:00 am MST. We may offer free parking for extended Santa Fe touring – just ask! AFTER 11:00 AM CHECK OUTS WILL BE CHARGED one nights rental plus tax. If necessary, personal belongings may have to be removed by management in order to prepare the room for new incoming guests with guaranteed reservations and a fee of $85 will be charged for this service.
Office, Food Service and Production Hours:
Office and Phone Hours: Office and production hours are 8:00 am to 2:00 pm. Please address all guest needs prior to 11:00 am to allow us ability to best serve you. Phone answered 24 hours/day (Emergency only after 6:00 pm please!). Online bookings available 24/7/365.
Breakfast Service: Currently due to Covid- placed in guest’s room refrigerator prior to check in and available for convenient consumption anytime. *Paying guests are always welcome to enjoy complimentary food services. Additional charges of $15+/person are added to bills for non-paying nightly guests. Prior arrangements must be communicated to staff as food services must be planned and set up in guest’s room. Thank you.
Daily Room Cleaning (Production): during COVID: No daily cleaning (unless specifically requested). NOTE: If guests want kiva fireplace cleaned and re-set for another use, they must communicate this per COVID safe restriction by state of NM. Let front office know no later than 11:00 am day of requested service.
Smoking, Pets, Children & Trailers
• Smoking is prohibited inside Smoking is strictly prohibited in any/all buildings or rooms. Smoking outdoors is permitted. Please dispose of “butts” appropriately (not on grounds, in ornamental pots, in room refuge, etc). A $250 fee will be charged to reserving guest if smoking occurs inside any building or room or if smoke smell resides in any room.
• Pets are NOT allowed – PETS are NOT ALLOWED. This is strictly enforced! If, however, our policy is disregarded and an animal is taken into any room for any reason, a $75/pet/night charge will automatically applied. Damage and deep cleaning fees will be the liability of reserving or occupying guest ($250+). We respectfully ask due to NM COVID restrictions and our priority of serving human guests who may suffer serious health issues (i.e. life-threatening animal allergies) that alternative “pet-friendly” accommodations be sought to best provide for your pet’s needs. Thank you.
• Children are welcomed, but NOT FREE! Daily room occupancy applies to all ages (0-100). Accommodation selection for 3 or 4 occupants must be suites. $25/occupant over double to a max of 4 applies. Call with questions or assistance. COVID: all occupants to be from same residence
• Guest Parking: One complimentary standard sized parking spot provided per room. Visitors of paying occupants must find alternative parking (suggestion: State Parking lot across on Manhattan). Parking spaces guaranteed to paying occupants only. NO TRAILER, RV, CAMPERS, MOTOR HOME or the such! Low hanging wires prevent admittance. Fees apply to non-compliant vehicles ($1500) and WILL be assessed guests bill as we have been very clear on this topic. Call to verify if you question! Call for suggestions to make arrangement to park trailers off premises.
Fireplaces and Fireplace Usage – Fees Apply
Fireplaces- operable mid-Oct thru mid-May only. $15/USE APPLIES. Fireplace use is not free as additional room services and resources are required. Cleaning and set up will be performed during daily cleaning hours (8-12 noon). Additional wood requests over and above those provided daily are available for an additional $15.00 prior to 2:00 pm. All wood/fireplace burning resources must be provided by Pueblo Bonito Inn and are ONLY allowed in our fireplaces. Under no circumstance may a guest use/place anything other than Inn provided materials into the operable fireplace. STRICT ENFORCEMENT is required for guest and facility safety. $300+ will be assessed for non-adherence – NO exceptions.